Return & Exchange Policy


Return & Exchange Policy

Last updated: April 17, 2025

At Cellreborn, we are committed to delivering high-quality haircare and styling products that meet your expectations. If you receive an item that is defective, damaged, or not as described, you may be eligible for a return, refund, or exchange.

Change of Mind Returns

If you change your mind or are not fully satisfied with your purchase, we offer returns or exchanges within 14 days of the delivery date. 

Please note the following conditions:

Conditions:

  • Items must be unused, unopened, and in original packaging

  • Products must be in resellable condition

  • A copy of the order confirmation or receipt must be included with the return

  • Returns must be initiated and shipped back within 14 days of delivery

  • Customers are responsible for return shipping

  • A 25% restocking fee will be deducted from your refund total

  • Original shipping was free, but it is not refundable

We recommend using a trackable shipping method. Cellreborn is not responsible for lost or damaged items during return transit.

Return Address:

Cellreborn US (YP Enterprise LLC)
100 US HWY 31S, Athens, AL 35611, USA
📧 Email: cellrebornus@gmail.com
📞 Phone: 770-876-1044

Exchange & Refund Policy

  • If you request an exchange, you may be charged additional postage depending on the shipping destination.

  • If the exchange item is of greater value, the price difference will be invoiced.

  • If it is of lesser value, we will refund the difference to your original payment method.

  • If you request a refund, it will be issued via the original payment method once the item is received and inspected.

Returns for Damaged or Faulty Items

If your item is defective, damaged upon arrival, or significantly different from the description provided, you are eligible for a refund, exchange, or replacement.

To submit a claim, please email us at cellrebornus@gmail.com with:

  • Your full name

  • Order number

  • Contact information (email, phone, shipping address)

  • A brief description of the issue

  • Photo or video evidence of the fault (if applicable)

Once approved, we will provide a prepaid return label for the faulty item and process your request promptly.

Need Help?

We're here to help. For any questions related to returns, refunds, or exchanges, please don’t hesitate to contact our customer care team:

📧 Email: cellrebornus@gmail.com
📞 Phone: 770-876-1044